Terms & Conditions
We advise all customers to take some time to read through all FAQs and terms and conditions stated on our website before ordering any products from us. By purchasing from us, you agree to be bound by our terms and conditions as stated below:
- You are bound by your order once it has been submitted to us. Cancellation of an order by a customer is not allowed for whatsoever reasons. An automated order confirmation will be displayed on our website, which contains your order number and the details of your purchase. A copy of the automated order confirmation will also be sent to your e-mail address.
- We explicitly reserve the right not to accept or cancel your order or a purchase already accepted by us for whatever reasons at any point in time, which include, but are not limited to the following situations:
* item is not available.
* failure to make payment within the stipulated deadline upon receipt of order confirmation email – 12 hours for payment via internet banking and immediate payment via PayPal and credit card.
* failure to comply with any of our stated terms and conditions, shipping and/or payment policies, etc.
- If payment has already been made for a purchase which is cancelled by us, you will be refunded the full amount received in store credits within 2 working days upon receipt of your account details which was used to purchase the product.
- The product prices displayed on our website are subject to changes. We reserve the right to amend the prices without prior notice.
- Store credits have a validity period of 3 months from the date of issue unless stated otherwise. There will be strictly no transfer of credits, no extension of the validity period upon expiry and unused credits will be deemed null and void. Store credits cannot be refunded or exchanged for cash; used to offset shipping charges if any; or used for sale items or during sale periods or in conjunction with other ongoing promotions.
- We explicitly reserve the right to amend any of our terms and conditions on our website any time we deem fit without prior notification.