Where do you ship?
We ship locally and internationally to only selected countries currently due to Covid-19. For international delivery, please contact us for shipping charges if your country is not among the listed countries we currently ship to.
Note: Due to the COVID-19 situation, there may be significant delays for all international shipments in and out of Singapore.
For local delivery, we do not deliver to PO Boxes and certain areas such as Sentosa, Jurong Island, Changi Airport, PSA Port, Army Camps and other restricted areas. If unsure, just drop us a note before placing an order.
When will my package be mailed out after making payment?
All items are ready stock unless stated otherwise as Preorder/ Backorder or Made to Order items.
For in-stock items, your package will be mailed out within 3 - 5 working days after your order has been processed.
For Preorder/ Backorder/ Made to Order items, your items will be packed and mailed out within 3 - 5 working days upon the arrival of the shipment in Singapore.
What are your shipping times?
Packages will be shipped between 09:00am - 6:00pm on a weekday. There is no shipping scheduled on weekends or public holidays.
Who is your delivery partner?
Currently, SingPost/Speedpost is our delivery partner for local normal mail and international registered packages. We are also working with local courier services to provide door-to-door local delivery services.
For international delivery, we will ship via registered mail. A tracking number will also be provided for you to track and trace your parcel online via www.singpost.com.
Do note that online tracking with scan status up to the dispatch of the item from Singapore to overseas is available for all destinations. Tracking information after dispatch from Singapore is subjected to the destination's port availability.
Custom fees/import duties/taxes/tariffs which may be imposed on the package by the buyer's destination country are NOT included in the shipping fees. Buyers are responsible for any additional fees imposed at the customs by their respective countries.
How long will it take before I receive my package?
For local normal mail. please allow an estimated 5 - 7 working days from the date of mailing for your package to be delivered to you. Should customers opt for normal mail, we will NOT be responsible for any damages or losses sustained during the transit process once the package has been mailed out. Delivery time may take longer due to the current Covid situation so do expect a longer waiting time for your parcel.
For local courier delivery service, please allow an estimated 2 - 4 working days for delivery from the date your package has been picked up by our courier. A tracking number will be provided for you to track your parcel online.
For international delivery, please kindly note that there will be delays and delivery time will vary depending on the buyer's destination. Please contact us to enquire about the estimated delivery time before placing an order.
Can my delivery address by different from the billing address?
Yes, this is possible IF the method of payment is via Credit Card. If you have opted for PayPal payment, please kindly ensure that the delivery address is the same address used for PayPal as by default, we will only ship to the stated PayPal address.
Do you offer complimentary shipping?
Yes! All local orders above SGD$100.00 will enjoy complimentary shipping. Complimentary shipping does not apply during sale periods or special promotions.